Today marks a significant milestone for the MSP Outsourcing industry as Uptime Solutions and Inbay unveil a dynamic new brand that will enhance the Managed Service Provider (MSP) outsourcing market.
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lso aware that there are so many questions flying around in the industry right now regarding the topic of AI, so we have prepared the below. However as always any issues or concerns please let me know and we can happily discuss with you.
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Redundancies, or layoffs, occur when a company decides to eliminate positions that are no longer necessary due to changes in the market, restructuring, or other reasons. This can have a significant impact on the individuals who lose their jobs, as well as the wider economy. In the tech industry, redundancies have been a persistent issue in recent years, with many companies facing the need to streamline their operations and reduce costs in a highly competitive market.
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Here at Uptime, we have always wanted to push the boundaries of what we can do and offer whilst maintaining our high expectations we have become known for. Building out a development team so we can become PSA agnostic is a key part of that success, for both ourselves and our incredible partners.
In 2021 and 2022 the market saw a rise in the adoption of some new-breed MSP tooling. This includes a few new PSAs that are changing the way many MSPs look to achieve their goals.
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We are thrilled to announce that we will be participating in the Network Group events this year! This is a fantastic opportunity for us to connect with other industry professionals and share our knowledge and expertise with the wider community.
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Please see the below update from our SOC team and Sophos:
// Overview
Since our last update Okta has provided additional information on the timeline of the incident affecting their services.
In summary, the Okta service confirmed the breach by Lapsus$ group yesterday. As per Okta's latest blog post, they have confirmed 'The Okta service is fully operational, and there are no corrective actions our customers need to take.'
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As a quick growing vendor in the MSP space, it is crucial that we keep our ear to the ground and make sure that we stay as the Best of Breed in our space. Whilst we think we do a great job of this, we want to do more.
As a Helpdesk/SOC provider, we consistently improving and optimising our services to help our partners grow, improve and thrive. While we are busy working on this, we have to make sure we stay agile and deliver what you need, when you need it.
With all of this in mind we are incredibly excited to welcome Richard Tubb onboard as an Advisor to the Uptime Solutions team. Whilst we have been friends with Richard for over a year, it made sense to now make it official!
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Windows 11 is soon to be upon us and released to client machines around the world. Such a big change and deployment is scary for many IT companies and service desks as we wonder what might stop working.
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As an organisation, there are many ways in which you can help reassure your customers that you are capable and ready to work with them. These come in many forms, from Cyber Certifications to demonstrate security postures all the way through to ISO certifications. Uptime Solutions are proud to hold both ISO27001 and 9001 which have just been successfully renewed for another year!
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As an MSP, you are expected to know the details of everything when it comes to licensing and tech.
Microsoft 365 only adds to this complexion. What is Azure P1, what is Business Basic, the questions just don’t end. We wanted to share a useful resource to help MSPs find more information on what a license covers at a high level.
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With Kaseya VSA currently underdoing the majority of the headlines, a vulnerability within the Microsoft OS is currently going relatively untalked about.
PrintNightmare as it is known, is an active exploit within the Windows Print Spooler, a service enabled by default within Windows.
More Information from the official Microsoft page is available here
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ITGlue, Datto to name but a few. All perform their yearly survey on the MSP market to identify the biggest pain points, trends, changes and other helpful information to help guide the future of both their products and the MSP industry as a whole.
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Covid-19 has been (and still is) a battle on all fronts, and for the IT Services Sector the challenge has been huge. As an MSP you have been tasked with getting clients able to ‘work-from-home’ whilst managing your own team remotely. The demand for additional services has been unprecedented and many working in the sector are feeling complete burn out…
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Getting your website right is something many struggle with.
How do you get a designed to action your ideas, when you aren’t entirely sure on what it is you would like? Well giving them an example or similar site is a great starting point.
Over the years we have seen 100’s of MSP websites, and below have collected some examples. Hopefully this helps if you are in the process of a refresh. (Most of these MSPs are not partners, and we are sharing to help, not to promote).
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Virtual events, are they good? Well everyone has varying opinions. One thing is for sure, physical events will return and may even see a huge resurgence. This is a virtual event though, I would recommend you do attend. SmileBack 2.0
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A Zoom Event happens almost every 15 minutes it feel like. October/November plays host to some of the industry's best events and it was only right that we draw up a list of the ones we are most looking forward to.
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Why would you work with an outsourced Service Desk? How can they bolster your offering or capabilities?
In this blog we look at 5 key reasons that many MSPs have chosen to work with Uptime Solutions. From customer reach to operational maturity, there are areas that an outsourcing provider can help you across the business. Choosing the right one is the most important choice.
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TubbTalk: Outsourcing your NOC, SOC or Helpdesk
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In today’s world, we expect the things we want pretty much immediately, your clients are no different. When a client comes to you and requests your services, they are not expecting to have to wait a few months before you have the time. You’re busy, they’re busy, we are all busy. However, you need to think carefully before telling a client to wait a few weeks or months for your IT project delivery team to be available.
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