3rd Line Support Engineer

Location : Three Bridges , UK & Remote

Salary: Competitive

Job Type: Permanent

Uptime Solutions provide an array of services to Managed Service Providers (IT Companies) around the world. With offices in UK, New Zealand and USA we are seeing rapid growth. Our already exceptional team provide market leading services and we are continuing our search for more talented individuals to join us on our journey.

What’s this role about? 

As a 3rd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support. 

Growth is important to us, your role will include the opportunity for growth, wether this is towards a project based role or specialising in a certain technology area. 

What will I get up to day to day? 

You will be responsible for delivering 3rd line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer. 

Your everyday focus will include: 

  • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:

  • Azure

  • Office 365

  • VMWare and Hyper V

  • Various customer applications

  • Administration and Troubleshooting of Windows Server 2008 R2, 2012, 2016, 2019

  • Network troubleshooting that 2nd line cannot resolve

  • Using our PSA platform to log and respond to support tickets

  • Identifying and escalating higher level issues to a senior engineer

  • Being a people person, delivering support with a friendly and positive manner

Great communication skills, both verbally and in writing will be expected. 

Jason Kemsley