2nd Line Support Engineer
Location : Three Bridges , UK & Remote
Salary: Competitive
Job Type: Permanent
Uptime Solutions provide an array of services to Managed Service Providers (IT Companies) around the world. With offices in UK, New Zealand and USA we are seeing rapid growth. Our already exceptional team provide market leading services and we are continuing our search for more talented individuals to join us on our journey.
What’s this role about?
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support.
Growth is important to us, your role will include being mentored by senior technicians to develop the skills necessary to progress from a 2nd line engineer to 3rd line if you desire.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer.
Your everyday focus will include:
Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Firewalls and Switches
Office 365
Escalations from 1st Line
Printers and Scanners that 1st line cannot resolve
Various customer applications
Administration and troubleshooting of Windows Server 2008 R2, 2012, 2016, 2019
More Complex Network troubleshooting
Using our PSA platform to log and respond to support tickets
Identifying and escalating higher level issues to a 3rd line engineer where necessary
Being a people person, delivering support with a friendly and positive manner
Great communication skills, both verbally and in writing will be expected.