We hope you enjoyed part 1 and the wait is now over for part 2.
Let’s have a quick re-cap of part 1: as margins become smaller in hardware and software sales, many IT Resellers are looking to make the move to develop into a Managed Service Provider (MSP). Managed services are the proactive monitoring and problem resolutions of a client’s infrastructure. The transition from an IT Reseller to a Managed Service Provider can have many hurdles to overcome.
We have put together the very last factors you need to consider to transform your IT reseller business into a Managed Service Provider.
Your existing sales force will need to adjust to selling the benefits of managed services, discussing the cost of business downtime due to an improperly managed system.
It is common to see that some of the sales team will adapt well to this new way of selling while others feel more comfortable selling the physical product that they are used to. To avoid losing opportunities, it will be important to identify who in your team requires additional support during this change.
Existing IT staff at the customers site can often feel that a new MSP offering is a threat to their jobs, be mindful of this and inform them that you will be complementing their services.
A service level agreement is your opportunity to instruct your clients on what is and what isn’t included as part of their service. Creating a thorough agreement can seem like a laborious task but will be beneficial to your customer relationships and ensure there are no grey areas that could cause conflict at a later date.
Avoid the upfront investments
Building a Managed Service Provider takes time and the ongoing staffing of your technical team costs money. The MSP community is ready to share a wealth of knowledge from their own successes and failures, attend MSP conferences, join MSP LinkedIn groups and other forums and learn from your peers.
Take advantage of white label partner services that allow you to outsource the areas of expertise that your business doesn’t currently have, as well as helpdesk or network operations center services, to ensure your technicians can focus on more profitable projects and presales.
Contact our team now and leave a message on our website or call us on 0203 764 7688.