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How to turn your IT Reseller business into a Managed Service Provider in 2017 Part 2

Written by Uptime Solutions Category:

We hope you enjoyed part 1 and the wait is now over for part 2.

Let’s have a quick re-cap of part 1: as margins become smaller in hardware and software sales, many IT Resellers are looking to make the move to develop into a Managed Service Provider (MSP). Managed services are the proactive monitoring and problem resolutions of a client’s infrastructure. The transition from an IT Reseller to a Managed Service Provider can have many hurdles to overcome.

We have put together the very last factors you need to consider to transform your IT reseller business into a Managed Service Provider.

Internal factors

Your existing sales force will need to adjust to selling the benefits of managed services, discussing the cost of business downtime due to an improperly managed system.

It is common to see that some of the sales team will adapt well to this new way of selling while others feel more comfortable selling the physical product that they are used to. To avoid losing opportunities, it will be important to identify who in your team requires additional support during this change.

External Factors

Existing IT staff at the customers site can often feel that a new MSP offering is a threat to their jobs, be mindful of this and inform them that you will be complementing their services.

SLA

A service level agreement is your opportunity to instruct your clients on what is and what isn’t included as part of their service. Creating a thorough agreement can seem like a laborious task but will be beneficial to your customer relationships and ensure there are no grey areas that could cause conflict at a later date.

Avoid the upfront investments

Building a Managed Service Provider takes time and the ongoing staffing of your technical team costs money. The MSP community is ready to share a wealth of knowledge from their own successes and failures, attend MSP conferences, join MSP LinkedIn groups and other forums and learn from your peers.

Take advantage of white label partner services that allow you to outsource the areas of expertise that your business doesn’t currently have, as well as helpdesk or network operations center services, to ensure your technicians can focus on more profitable projects and presales.  

 

Next Steps

Read more about outsourcing your helpdesk service.

Contact our team now and leave a message on our website or call us on 0203 764 7688. 

Uptime Solutions Logo

Our passion is delivering innovative yet reliable IT solutions, both onsite and in the cloud, to our clients. Our channel based model means we never go direct to the end user, leaving Uptime Solutions perfectly positioned to provide IT services to both small and multi-national IT solutions providers.

Offering a wide range of IT support for onsite services, consultancy for dealing with business IT challenges and cloud solutions from our own UK based offerings means we can provide our partners with solutions that really meet their customers requirements and budgets. We invest our time heavily in working with our partners to attend pre sales technical meetings and conference calls to assist in the sales process. This approach often helps increase margin for our partners, although budgets are often tight customers see the value in working with IT resellers that can deliver robust and reliable solutions.

 

Get in Touch

Correspondence Address:

Uptime Solutions Ltd
Crawley Business Centre
Stephenson Way
Three Bridges
Crawley
West Sussex
RH10 1TN
Telephone: 0203 764 7688

     

    Registered Address:

    Uptime Solutions Ltd
    Uptime Solutions Ltd
    Moorgate House
    7 Station Road West
    Oxted
    Surrey
    RH8 9EE

     

    Company Number: 7019668

    Registered in England & Wales

       

      Why Uptime

      Our passion is delivering innovative yet reliable IT solutions, both onsite and in the cloud, to our clients. Our channel based model means we never go direct to the end user, leaving Uptime Solutions perfectly positioned to provide IT services to both small and multi-national IT solutions providers.

       

      Offering a wide range of IT support for onsite services, consultancy for dealing with business IT challenges and cloud solutions from our own UK based offerings means we can provide our partners with solutions that really meet their customers requirements and budgets. We invest our time heavily in working with our partners to attend pre sales technical meetings and conference calls to assist in the sales process. This approach often helps increase margin for our partners, although budgets are often tight customers see the value in working with IT resellers that can deliver robust and reliable solutions.

       

       

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      Get In Touch

      Uptime Solutions Ltd
      Uptime Solutions Ltd
      Moorgate House
      7 Station Road West
      Oxted
      Surrey
      RH8 9EE

      info@uptimesolutions.co.uk

      0203 764 7688

       

      Company Number: 7019668

      Registered in England & Wales

         

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